{"product_id":"feedback-level-2","title":"Feedback: Level 2","description":"\u003ch1\u003e\u003cstrong\u003eFeedback: Level 2 Building:\u003c\/strong\u003e\u003c\/h1\u003e\n\u003ch2\u003eThe Competent Communicator Strengthen Workplace Relationships, Normalise Course Corrections, and Drive Mutual Growth.\u003c\/h2\u003e\n\u003cp class=\"MsoNormal\"\u003eAre you or your team delaying constructive conversations, hoarding minor frustrations until they turn into major conflicts, or struggling to get useful value out of routine check-ins\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e? Constructive communication isn't about avoiding conflict or delivering artificial praise... it’s about establishing an active, behaviour-based feedback culture and maintaining high relational trust\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eAcross 6 practical 40–45 minute workshops, learners move from passive compliance to clear, two-way expression, mastering how to deliver specific positive reinforcement using the Situation-Behaviour-Impact (SBI) model\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e, address minor performance issues immediately before they escalate\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e, manage the \"Truth Trigger\" to find the kernel of truth inside flawed messages\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e, clarify vague criticism with curiosity\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e, close the loop with concrete behavioural commitments\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e, and run balanced two-way check-ins\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. Relational trust is built through routine, specific deposits long before a course correction is needed\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. The strongest evidence of capability is not that friction is avoided, but that a team can address daily performance errors calmly, extract objective growth data from imperfect delivery, and close the loop with explicit accountability\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cblockquote\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eLeader-Led \u0026amp; Ready-to-Run:\u003c\/b\u003e Designed for internal leaders to facilitate easily, every workshop guide includes complete step-by-step scripts, activities, timing breakdowns, and resources needed to run the session\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eOne-Time Investment, Unlimited Scale:\u003c\/b\u003e Purchase the kit once and deliver it over and over again across your entire organisation. Upskill unlimited teams and new hires without per-seat licensing fees, subscriptions, or expensive external facilitators.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eBest for:\u003c\/b\u003e Individual contributors, team members, team leads, and business managers looking to handle routine feedback, unmet expectations, and workplace friction with confidence\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eKey Takeaway:\u003c\/b\u003e You’ll gain a practical, step-by-step toolkit to express candour respectfully, navigate rising tension, convert broad critiques into camera-test data, and turn routine 1:1s into shared development exchange\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cbr\u003e\n\u003c\/blockquote\u003e\n\u003ch3 class=\"MsoNormal\"\u003e\u003cb\u003e\u003cmeta charset=\"utf-8\"\u003eThe 6-Workshop Journey:\u003c\/b\u003e\u003c\/h3\u003e\n\u003cblockquote\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eRoutine Positive Reinforcement:\u003c\/b\u003e Upgrade generic compliments into specific, behaviour-based SBI reinforcement to build a high Emotional Bank Account balance and reinforce effective work habits\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eThe \"Routine\" Course Correction:\u003c\/b\u003e Stop hoarding feedback and address minor performance issues immediately using a neutral, concise SBI structure before they escalate into major conflicts\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eManaging the \"Truth Trigger\":\u003c\/b\u003e Recognise the cognitive trap of instantly dismissing inaccurate feedback, learning to unwrap subjective interpretations to extract the objective \"kernel of truth\"\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eThe Art of Clarification:\u003c\/b\u003e Shift from defensive cross-examination to curious dialogue by using the two-second pause and the three-step \"Help Me Understand\" frame to gather clear behavioural data\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eClosing the Loop:\u003c\/b\u003e Prevent feedback from disappearing into a \"black hole\" by explicitly stating a 3-step behavioural experiment and setting a clear timeline for review\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eTwo-Way Check-Ins:\u003c\/b\u003e Redesign routine 1:1 meetings into balanced, bidirectional growth conversations using the 10\/10\/10 agenda and the \"Pull First\" strategy to disarm defensiveness\u003cspan\u003e\u003c\/span\u003e\u003cspan\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/blockquote\u003e","brand":"Yzly","offers":[{"title":"Default Title","offer_id":53957130354964,"sku":null,"price":349.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1020\/4217\/3716\/files\/TPSFEE-Level-2.png?v=1788752045","url":"https:\/\/yzly.au\/products\/feedback-level-2","provider":"Yzly","version":"1.0","type":"link"}