Managing Difficult Customers: Pre-Rush Fast-Track Planner
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Managing Difficult Customers: Pre-Rush Fast-Track Planner
$0.00
A free practical planner for retail and hospitality managers preparing for the busiest weeks of the year.
Holidays and major evens bring crowds, queues, sold-out stock, late nights, new team members and plenty of pressure.
It can also bring frustrated, abusive and sometimes aggressive customers.
The Pre-Rush Fast-Track Planner helps store, venue, shift and duty managers prepare before the rush arrives.
Work through six practical steps with your team, then use the included tools throughout the busy period.
What’s inside
The planner helps you:
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map the places, times and situations where problems are most likely
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check your staffing against your real peak periods
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prepare new and seasonal team members before their first busy shift
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agree what your team will say in predictable difficult situations
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plan for crowds, cash, late trading and closing
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build a simple one-page peak-period plan
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run a two-minute safety huddle before each shift
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recognise when frustration is becoming a safety risk
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respond to team members after a difficult incident
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review what happened once the Christmas rush is over
Made for the real world
This isn’t a training manual to sit in a folder.
Fill it in with your team. Pin up the one-page plan. Cut out the shift huddle. Use it before Black Friday, Christmas, Boxing Day, New Year and other busy periods.
12 pages · PDF download · Free
For retail stores, restaurants, cafés, bars, hotels, venues and other customer-facing workplaces.
Free to use in your workplace
Download it, print it and use it with your team.
No subscription. No training room required. Just something useful to help your team prepare before things get busy.