Explore our workplace learning programs
Browse the skills your team can develop, then explore the learning levels for each program.
Some programs are currently being finalised and can be ready within a week. Contact Yzly to discuss your team’s needs and arrange access.
Accountability Loop
Agree ownership, make progress visible and raise problems early enough to respond.
Explore levels and courses for Accountability Loop
Level 1 · Emerging
Distinguish being assigned a task from owning a commitment; describe a simple accountability loop.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Accountability Loop — Level 1
Adaptability & Flexible Thinking
Notice when circumstances change and adjust your thinking, priorities or methods while learning from the result.
Explore levels and courses for Adaptability & Flexible Thinking
AI fluency and safe adoption
Help people use approved AI tools responsibly through clear routines for data, checking and everyday use.
Explore levels and courses for AI fluency and safe adoption
AI Unlocked - Foundations to Fluency
Use generative AI to support work, check its outputs and keep people accountable for the result.
Explore levels and courses for AI Unlocked - Foundations to Fluency
Building Psychological Safety in Hybrid Teams
Make it easier for remote and office-based colleagues to ask questions, challenge ideas and participate fairly.
Explore levels and courses for Building Psychological Safety in Hybrid Teams
Change, adaptability and resilience
Recognise the impact of change, seek practical support and adapt work without ignoring limits or recovery needs.
Explore levels and courses for Change, adaptability and resilience
Coaching Foundations
Use questions, listening and practical follow-up to help another person work out and act on a useful next step.
Explore levels and courses for Coaching Foundations
Level 3 · Advancing
Adapt coaching when someone is stuck or defensive and recognise when another form of support fits better.
Workshop course
Available now
View Coaching Foundations: Level 3
Communication & Interpersonal Effectiveness
Make your meaning clear, check understanding and listen in ways that help people work together.
Explore levels and courses for Communication & Interpersonal Effectiveness
Conducting Performance reviews
Prepare and lead an evidence-based review that makes expectations, progress and development needs clear.
Explore levels and courses for Conducting Performance reviews
Conflict Management
Work through disagreements about needs, work or decisions without allowing them to become personal battles.
Explore levels and courses for Conflict Management
Level 1 · Emerging
Distinguish useful disagreement from harmful conflict; notice your response and early escalation cues.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Conflict Management — Level 1
Level 3 · Advancing
Adapt to complex or multi-party conflict, recognise power differences and know when skilled support is needed.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Conflict Management — Level 3
Copilot Accelerator
Use Microsoft Copilot for practical work and progress towards bounded, checked and accountable agent workflows.
Explore levels and courses for Copilot Accelerator
Level 1 · Emerging
Write a clear Copilot prompt, check source citations and recognise data and permission boundaries.
Single workshop
Available now
View Copilot Accelerator: Level 1
Level 2 · Building
Use Copilot in routine Microsoft 365 workflows and verify drafts, summaries and actions.
Single workshop
Available now
View Copilot Accelerator: Level 2
Level 3 · Advancing
Combine approved sources and test a bounded no-code team agent, including failure and fallback cases.
Single workshop
Available now
View Copilot Accelerator: Level 3
Level 4 · Mastering
Design and evaluate an agent workflow with clear authority, human checks, monitoring and a release decision.
Single workshop
Available now
View Copilot Accelerator: Level 4
Courageous Decisiveness: Ending Meeting Loops
Clarify who decides, what input is needed and how a decision becomes an owned next step.
Explore levels and courses for Courageous Decisiveness: Ending Meeting Loops
Cybersecurity Hygiene and Digital Trust
Recognise suspicious requests, protect work information and use approved checks and reporting routes.
Explore levels and courses for Cybersecurity Hygiene and Digital Trust
Delivering Great Team Meetings
Design and facilitate meetings that have a clear purpose, balanced participation and useful outcomes.
Explore levels and courses for Delivering Great Team Meetings
Difficult Conversations
Address a sensitive issue with a clear purpose, respectful listening and workable next steps.
Explore levels and courses for Difficult Conversations
Directing Work: The Art of Clear Delegation
Give someone a clear outcome, suitable authority and the support and checkpoints needed to deliver it.
Explore levels and courses for Directing Work: The Art of Clear Delegation
Emotional Intelligence at Work
Notice and manage emotional responses, understand others' perspectives and choose behaviour that helps the work.
Explore levels and courses for Emotional Intelligence at Work
Feedback
Exchange specific observations that help people understand their impact and improve their work.
Explore levels and courses for Feedback
Level 1 · Emerging
Distinguish useful feedback from labels and opinions; describe a behaviour with guidance.
Workshop course
Available now
View Feedback: Level 1
Level 2 · Building
Give timely behaviour-and-impact feedback, listen to the response and agree a next step.
Workshop course
Available now
View Feedback: Level 2
Level 3 · Advancing
Adapt feedback across hierarchy, emotion and complex situations while maintaining fairness.
Workshop course
Available now
View Feedback: Level 3
Level 4 · Mastering
Coach others and improve feedback routines and conditions across teams.
Workshop course
Available now
View Feedback: Level 4
Financial Acumen for Non-Finance Managers
Use basic financial information to explain performance and make better everyday business choices.
Explore levels and courses for Financial Acumen for Non-Finance Managers
Growth and Adaptive Mindsets
Treat current performance as information for learning and use challenge, feedback and practice to improve.
Explore levels and courses for Growth and Adaptive Mindsets
Habits — Habit Building
Make a useful behaviour easier to repeat by shaping its cue, environment and follow-up.
Explore levels and courses for Habits — Habit Building
High-Stakes Feedback: Corrective Conversations
Discuss a specific performance gap clearly and fairly, diagnose what is happening and agree the right next step.
Explore levels and courses for High-Stakes Feedback: Corrective Conversations
Human-AI Synergy - Prompt Leadership
Decide what to delegate to AI, what people must judge and how responsibility stays clear across the workflow.
Explore levels and courses for Human-AI Synergy - Prompt Leadership
Inclusive Intelligence - Leveraging Diverse Brains
Bring together different knowledge and ways of thinking to improve the quality of a team's decisions.
Explore levels and courses for Inclusive Intelligence - Leveraging Diverse Brains
Inclusive Leadership
Create everyday team practices that make participation, challenge and opportunity fairer.
Explore levels and courses for Inclusive Leadership
Influencing without Authority
Build support for a useful action through understanding, credibility and ethical persuasion.
Explore levels and courses for Influencing without Authority
Leading Change
Help people understand, shape and adopt a change through clear roles, involvement and practical review.
Explore levels and courses for Leading Change
Level 1 · Emerging
Explain the case for change, identify impacts and listen to questions with guidance.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Leading Change — Level 1
Level 2 · Building
Assess readiness, involve people, pilot changes and coordinate routine adoption.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Leading Change — Level 2
Level 3 · Advancing
Adapt overlapping changes across ambiguity, pressure and cross-team dependencies.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Leading Change — Level 3
Level 4 · Mastering
Coach leaders and improve sponsorship, governance and change-learning systems.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Leading Change — Level 4
Manager Fundamentals and Team Leadership
Use the everyday management habits that give a team clarity, support and reliable follow-through.
Explore levels and courses for Manager Fundamentals and Team Leadership
Managing Aggressive Customers and Frontline Resilience
Recognise aggressive behaviour, use appropriate communication and follow workplace safety and escalation procedures.
Explore levels and courses for Managing Aggressive Customers and Frontline Resilience
Managing Complexity - Leading in the Grey
Give a team enough short-term clarity to act while honestly acknowledging what remains uncertain.
Explore levels and courses for Managing Complexity - Leading in the Grey
Managing Up and Across
Map stakeholders, clarify decisions and negotiate workable relationships across organisational boundaries.
Explore levels and courses for Managing Up and Across
Moving from Director of Work to Coach
Notice the urge to give the answer and use questions when they will help someone think and act independently.
Explore levels and courses for Moving from Director of Work to Coach
Navigating Cultural Friction: Operating Manuals
Make expectations and working agreements explicit when people interpret messages or working norms differently.
Explore levels and courses for Navigating Cultural Friction: Operating Manuals
Negotiation and Persuasion Skills for Managers (Sales Series)
Understand interests, frame value and make ethical trade-offs that protect outcomes and working relationships.
Explore levels and courses for Negotiation and Persuasion Skills for Managers (Sales Series)
Operational Recruitment Engine
Move from a clear role brief to a fair hiring decision through consistent recruitment steps.
Explore levels and courses for Operational Recruitment Engine
Planning and Organising
Turn goals into sequenced work with realistic estimates, owners, dependencies and review points.
Explore levels and courses for Planning and Organising
Prioritisation
Decide what to do first, what can wait and what needs to stop when demands compete.
Explore levels and courses for Prioritisation
Level 1 · Emerging
Capture commitments and clarify which tasks are urgent, important or unclear.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Prioritisation — Level 1
Level 2 · Building
Break work into steps, protect priority time and review routine commitments.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Prioritisation — Level 2
Level 3 · Advancing
Reprioritise across competing demands, anticipate risks and negotiate trade-offs.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Prioritisation — Level 3
Level 4 · Mastering
Coach others and create shared prioritisation rules that respect capacity.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Prioritisation — Level 4
Problem Solving
Define a work problem, investigate its causes and test a practical improvement using evidence.
Explore levels and courses for Problem Solving
Level 1 · Emerging
Describe the gap between current and desired results; separate the problem from a suggested fix.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Problem Solving — Level 1
Level 2 · Building
Investigate routine causes, involve relevant people and test a solution with clear follow-up.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Problem Solving — Level 2
Level 3 · Advancing
Lead problem solving across ambiguous situations, dependencies and competing perspectives.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Problem Solving — Level 3
Level 4 · Mastering
Coach others and improve systems that prevent recurring problems and support collective learning.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Problem Solving — Level 4
Psychological Safety at Work
Create work conditions where people can ask, challenge and report mistakes while remaining accountable for their behaviour.
Explore levels and courses for Psychological Safety at Work
Ripple Effect
Recognise how everyday actions and emotional reactions affect colleagues and team culture.
Explore levels and courses for Ripple Effect
Level 1 · Emerging
Notice one action, describe its effect on others and choose a more helpful response.
Single workshop
Available now
View The Ripple Effect Workshop
Sales Floor Leadership (consultative selling)
Help a sales team understand customer needs and improve judgement in complex or longer sales conversations.
Explore levels and courses for Sales Floor Leadership (consultative selling)
Sales Floor Leadership (Core)
Keep the sales environment organised, support the team and coach consistent service during the working day.
Explore levels and courses for Sales Floor Leadership (Core)
Single Point of Failure: De-Risking Knowledge
Identify critical knowledge, create usable coverage and test whether others can carry out the work.
Explore levels and courses for Single Point of Failure: De-Risking Knowledge
Storytelling
Use a relevant, truthful story to help people understand an idea and why it matters.
Explore levels and courses for Storytelling
Level 1 · Emerging
Identify a useful work example and explain its purpose, people, challenge and outcome.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Storytelling — Level 1
Level 2 · Building
Tell a concise story in a meeting or one-to-one and connect it to the work.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Storytelling — Level 2
Level 3 · Advancing
Adapt stories for different audiences, uncertain situations and complex change.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Storytelling — Level 3
Level 4 · Mastering
Coach others and embed responsible storytelling into leadership and organisational learning.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Storytelling — Level 4
Strategic Recruitment Architect
Connect future workforce needs with the way the organisation attracts and recruits people.
Explore levels and courses for Strategic Recruitment Architect
Strategic Succession Planning and Readiness
Use evidence to identify future role needs and build readiness before a vacancy becomes urgent.
Explore levels and courses for Strategic Succession Planning and Readiness
Strategy Creation and Alignment
Translate business direction into choices, outcomes and priorities that a team can act on and review.
Explore levels and courses for Strategy Creation and Alignment
Strategy, Problem Solving and Decision Quality
Use clear questions, relevant evidence and explicit trade-offs to make and review sound decisions.
Explore levels and courses for Strategy, Problem Solving and Decision Quality
Time Management
Organise attention and time so important work has a realistic place in the working week.
Explore levels and courses for Time Management
Level 1 · Emerging
Identify interruptions and competing demands; distinguish urgency from importance.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Time Management — Level 1
Level 3 · Advancing
Adapt time use under pressure and negotiate competing demands while protecting focus.
Workshop course
Currently being finalised
This program can be ready within a week.
Contact Yzly about Time Management — Level 3
Visual Merchandising and Experience Strategy
Arrange the store and its messages so customers can find what they need and recognise a consistent brand experience.
Explore levels and courses for Visual Merchandising and Experience Strategy
