Level 1 · Emerging
Receive feedback without flinching
For everyone on the team
Separate yourself from the task, read feedback as data, use SBI, pull coaching from peers.
Emerging · $349The People Series · Conversations at Work
Most team problems are conversation problems.
Four programs that fix how your people talk to each other: giving and taking feedback, having the hard conversation, communicating clearly, and keeping their heads when it gets heated. Short workshops your own leaders run.
4 programs · 16 courses · $349 each · Pay once, run with every team you have
Start with the problem
What is it actually costing you?
Pick the one you keep noticing. Each leads to a program with four levels, so you can start where your team is.
If you keep noticing…
Feedback isn't landing, or isn't happening
People dread it, dodge it, or give it so vaguely nothing changes.
Start with Feedback ↓If you keep noticing…
The hard conversation keeps getting put off
Friction turns into silent resentment, then a blow-up.
Start with Difficult Conversations ↓If you keep noticing…
Messages get lost, meetings end without decisions
Buried actions, guessed requirements, forty minutes and a "let's keep an eye on it".
Start with Clear Communication ↓If you keep noticing…
Emotions are running the room
Reactions harden before anyone notices the cue, and the team walks on eggshells.
Start with Emotional Intelligence at Work ↓Feedback · 6 workshops a level · 40–45 min
Feedback
From flinching at "can I give you some feedback?" to a team that asks for it. Built on Situation-Behaviour-Impact and the evidence on psychological safety.
Level 2 · Building
Make feedback routine
For teams and emerging managers
Specific praise that lands, fix small issues early, find the truth in clumsy delivery, two-way check-ins.
Building · $349Level 3 · Advancing
Hold the high-stakes ones
For senior leads and experienced managers
Balance care and challenge, speak truth upward, stay grounded through emotion, run blameless debriefs.
Advancing · $349Level 4 · Mastering
Build a feedback culture
For executives and culture leads
Audit your feedback channels, model fallibility, end triangulation, adapt feedback in a crisis.
Mastering · $349Difficult Conversations · 8 workshops a level
Difficult Conversations
Stop avoiding, start resolving. Address friction early, say the hard thing with care, and repair trust when it breaks.
Level 1 · Emerging
Stop avoiding, start resolving
For everyone on the team
Spot the conversations that matter, enter with purpose not blame, separate facts, stories and goals.
Emerging · $349Level 2 · Building
Say the hard thing with care
For team members and emerging managers
State what you observed, share the impact, set boundaries, reset the conversation when heat rises.
Building · $349Level 3 · Advancing
Handle power, pressure and broken trust
For experienced leaders and project managers
Generate options, close with clear agreements, repair trust after a breach, coach peers through theirs.
Advancing · $349Level 4 · Mastering
Fix friction at scale
For senior leaders · a playbook, not a workshop course
Replace vague expectations with norms, find friction driven by systems, lead multi-party dialogue.
Mastering · $99Clear Communication · 8 workshops a level · 30–45 min
Clear Communication
A message isn't finished when it's sent. It's finished when the other person understands it well enough to act.
Level 1 · Emerging
Make messages land
For team members, new starters and frontline leaders
Front-load the purpose, use Point–Context–Action, listen to understand, check fact or guess.
Emerging · $349Level 2 · Building
Clear asks, clean handovers, meetings that decide
For teams and supervisors
Actionable emails and chats, watertight handovers, peer feedback that stays on the work.
Building · $349Level 3 · Advancing
Communicate when the stakes are high
For project leads, specialists and managers
Decide who hears first and how, tailor without distorting facts, de-escalate, align cross-team decisions.
Advancing · $349Level 4 · Mastering
Shape how others communicate under pressure
For department heads and senior managers
Pressure updates during incidents, coach writing instead of fixing it, team agreements, include shift and remote staff.
Mastering · $349Emotional Intelligence at Work · 8 workshops a level
Emotional Intelligence at Work
Notice it, name it, manage it. Goleman-based, practical, and aimed at how people actually behave on a Tuesday afternoon.
Level 1 · Emerging
Notice, name and manage your reactions
For everyone on the team
Catch the cue early, separate facts, feelings and stories, pause before responding, reset after a trigger.
Emerging · $349Level 2 · Building
Stay steady under pressure
For people taking on more responsibility
Reappraise setbacks, protect composure with boundaries, check emotion before deciding, read the team climate.
Building · $349Level 3 · Advancing
Lead the human side
For managers and project leaders
Influence without authority, coach for ownership, empathy with fairness, repair trust after conflict.
Advancing · $349Level 4 · Mastering
Make high-EQ the team standard
For senior leaders and culture shapers
Coach EI in others, lead multi-party conflict, design team norms, lead through uncertainty.
Mastering · $349New · cross-topic bundle
Conversations at Work Kick-Start
All four programs at Emerging level: 30 workshops that give a team a shared language for feedback, hard conversations, clear messages and composure. Buy three, get the fourth free.
Feedback · 6
Difficult Conversations · 8
Clear Communication · 8
Emotional Intelligence · 8
How it runs in your business
Step 1
Pick the program and level
Start with the problem you keep noticing. If the topic is new to the team, start at Emerging. Download straight away.
Step 2
Run one workshop a week or fortnight
You or a team leader runs a 30–45 minute session in a normal meeting slot. The guide has the words, questions and activities.
Step 3
Practise in real conversations
The team tries the skill in actual work, then brings what happened back to the next session. That is what makes it stick.
Which program should we start with?
Start with the problem that costs you most right now. If you can't pick, Feedback is the usual first step: it is the shortest program, there is a free workshop to try, and it underpins the other three.
Do the four programs overlap?
They share a few ideas on purpose, such as separating facts from stories and describing behaviour rather than character, so teams hear a consistent language. Each program then goes deep on its own skill.
Do we need to start at Emerging?
If the topic is new to the team, yes. If your people already have the basics, read the level descriptions above and start where they are.
Why is Difficult Conversations Level 4 different?
At Mastering, difficult conversations are about the systems and norms around them, which is specific to each organisation. So Level 4 is a senior-leadership playbook at $99 rather than a facilitated workshop sequence.
Who runs the workshops?
You or a team leader. The guide explains the topic in plain language and walks you through the session step by step. No facilitation experience needed.
What does the licence cover?
One purchase gives the buyer permanent use: run the workshops as often as you like, with any group you lead, including client teams if you are a consultant or coach. The one rule is no copying: the files stay with the purchasing organisation and are not passed on, shared or resold.
Change how your team talks. Everything else gets easier.
Four programs, one shared language, led by your own people.