Refunds Policy – Digital Products

All Yzly products are supplied as digital downloads. Because digital files cannot be returned once they have been downloaded, copied, or stored, we have a different refund policy from physical products.

Before Download

If you accidentally purchased the wrong product or experience a problem with your order, please contact us at contact@yzly.au before downloading your purchase. Where appropriate, we may be able to cancel the order or assist you with an exchange.

After Download

Once a digital product has been downloaded or accessed, all sales are final.

As digital files can be permanently saved, copied, shared and retained after download, they cannot be returned to Yzly. For this reason, we are unable to offer refunds, exchanges or store credits once a product has been downloaded, except where required by applicable consumer law.

Faulty or Incorrect Products

If you receive:

• the wrong digital product;
• a corrupted or inaccessible file;
• an incomplete download; or
• a technical issue that prevents you from accessing your purchase,

please contact us at contact@yzly.au as soon as possible. We will investigate the issue and, where appropriate, provide a replacement file, correct the problem, or issue a refund if the product cannot be made available as purchased.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation. Where a refund, replacement or other remedy is required by law, Yzly will comply with those legal obligations.

European Union 14-Day Cooling-Off Period

If you are purchasing from the European Union, you may have statutory cancellation rights for digital content.

However, by downloading or accessing your digital purchase immediately after purchase, you expressly acknowledge and agree that:

• you request the immediate supply of the digital content;
• you understand that once the download or access begins, your statutory right to cancel may be lost to the extent permitted by applicable law.

Questions

If you have any questions about your purchase or this Refund Policy, please contact us at contact@yzly.au.