Feedback: Level 1

Emerging: Mindsets, Mechanics, and Micro-Actions

Separate Identity from Performance, Build Psychological Safety, and Drive Continuous Growth.

Are you or your team dreading performance discussions, tensing up when hearing "I have some feedback for you," or struggling with vague, unhelpful critiques? Workplace communication isn't about avoiding friction or giving superficial praise... it’s about converting raw observations into objective data and creating an environment where candid, forward-looking coaching flows freely.

Across 6 interactive 40–45 minute workshops, learners transition from defensive "reloading" to active, self-directed growth, mastering how to separate personal worth from task results, identify true psychological safety, eliminate crossed communication wires, structure objective messages using the Situation-Behaviour-Impact (SBI) framework, and proactively pull micro-coaching from peers and leaders. Feedback is not a personal attack; it is neutral, objective data you can choose to use to get better. The true measure of capability is not that you can avoid discomfort, but that you can pause defensiveness, extract actionable data, and continuously adapt before small issues turn into costly mistakes.

Leader-Led & Ready-to-Run: Designed for internal leaders to facilitate easily, the complete kit includes step-by-step facilitator scripts, granular timing breakdowns, small-group activities, and troubleshooting solutions needed to seamlessly run every session.

One-Time Investment, Unlimited Scale: Purchase the kit once and deliver it over and over again across your entire organization. Upskill unlimited teams, team leads, and new hires without per-seat licensing fees, subscriptions, or expensive external facilitators.

Best for: All team members, team leads, emerging managers, and business leads looking to eliminate feedback anxiety, build high trust, and establish an active learning culture.

Key Takeaway: You’ll gain a practical, end-to-end framework to separate identity from work tasks, structure objective camera-test messages, listen without defensiveness, and build a high-trust team environment driven by proactive feedback pulling.

The 6-Workshop Journey:

·      The "Why" of Feedback: Reframe feedback from a personal threat into neutral, actionable data by separating individual identity from daily work performance.

·      Psychological Safety 101: Define true psychological safety as interpersonal risk-taking rather than artificial politeness, spotting warning signs and practicing micro-actions that build trust.

·      The Three Types of Feedback: Categorise feedback into Appreciation, Coaching, and Evaluation to eliminate "crossed wires" and dismantle the trust-eroding "Feedback Sandwich" myth.

·      The SBI Model (Basics): Master the Situation-Behaviour-Impact framework and pass the Camera Test to transform vague, subjective judgments into objective, actionable observations.

·      Listening to Understand: Break the defensive "reloading" habit by utilizing the "Repeat Back" circuit breaker to verify message data before formulating a response.

·      Asking for "Low-Stakes" Feedback: Shift from passively waiting for "push" feedback to actively "pulling" forward-looking micro-coaching using the targeted "One Thing" question.